Before Order Has Been Shipped:

If your order has not been shipped yet then you are free to cancel without any penaties.

After Order Has Been Shipped:

If your order has been shipped then you are unable to cancel. See our Returns Policy for further details.

How To Cancel:

Our website tracking is not updated in real time therefore your order status may not accurately reflect whether or not your order has been shipped. 

Please contact us on 1300 873 588 for an accurate update on your orders shipping status. Our customer service reps can also help you cancel your order if it has not been shipped.