The Beginning

Generator Warehouse is an Australian owned and operated business that was started with one goal in mind; to provide a wide range of quality brands with amazing customer service, at the lowest possible prices. Based on our experience, it wasn’t going to be possible without straying away from industry norms. So that’s what we did.

We cut major business expenses such as storefronts and warehouses, instead shipping direct to our customers from the factory. This allowed us to pass on our savings to our customers and it freed up our business to focus on providing a high level of service. We believe this high level of service is absolutely necessary in our industry and we are proud to have this standard being met, by Aussies, for Aussies.

The Present

We are delighted with how far we have come however we don’t take it for granted. We continually strive to give every customer the best experience they have ever had with an online business.

But how do we do this?

  •  Our Australian based customer service team have extensive training to ensure they are ready to answer any questions you may have. 
  • We believe fast shipping is essential, so all orders are processed within 2 business hours. This means every order is on the road as fast as physically possible.
  • We are very careful with the brands that we choose to stock. Each brand must produce premium products AND back them up with warranties that include nationwide service coverage.
  • We deliver direct from the factory so that we can pass on our savings to our customers. We have also introduced our Price Match Promise policy, which guarantees that our customers are always getting the best prices in the country.

 

If you have any questions please feel free to contact us via live chat, via email at support@generatorwarehouse.com.au or via phone at 1300 873 588. We look forward to hearing from you.